Our Policies
Welcome to The Fresh Extracts. We believe in being transparent and clear with our customers. Please find our policies below.
Pricing Policy
At The Fresh Extracts, we are committed to providing premium quality oils, nut butters, and wellness products that are freshly made, fairly priced, and transparently sold.
- Transparent Pricing: All prices are inclusive of applicable taxes. No hidden charges.
- Product Pricing: Prices reflect ingredient quality, small-batch production, and cold extraction.
- Offers & Promotions: Seasonal offers will be clearly mentioned and cannot be clubbed unless stated.
- Referral & Rewards: Referral rewards and bulk pricing available on request.
- Shipping Charges: Free shipping in select areas. Other charges shown at checkout.
- Price Changes: Prices may change, but confirmed orders remain locked.
- Invoices: Invoice shared via email/WhatsApp after order confirmation.
Privacy Policy
Your privacy is important to us. We only collect information necessary to provide you with the best service and experience.
- Information Collected: Name, email, contact details during purchases or inquiries.
- Usage: Order processing, communication, customer support, and service improvement.
- Security: We take appropriate measures but cannot guarantee 100% security.
- Third-Party Links: We are not responsible for external websites.
- Updates: Policy updates will be posted on this page.
Shipping & Delivery Policy
- Delivery Coverage: Pan India delivery available.
- Processing Time: Orders dispatched within 1–3 working days.
- Estimated Delivery: 1–8 business days depending on location.
- Tracking: Tracking details shared via SMS/WhatsApp/Email.
- Delivery Issues: Contact us within 24–48 hours for assistance.
Cancellation & Refund Policy
- Cancellations within 24 hours may receive a full refund.
- Orders once shipped cannot be cancelled.
- Returns accepted within 30 days for unused products.
- Perishable and personal care items are non-returnable.
- Refunds processed within 5–7 working days after approval.
Terms of Service
- By using our website, you agree to these terms.
- All content is intellectual property of The Fresh Extracts.
- Information is provided as-is without warranties.
- All disputes are governed by Indian law (Pune jurisdiction).
For any queries or clarifications, please contact us at contact@oileyyyfoods.com